, social magazine

Line 112 will help in the event of an emergency throughout the European Union

Last year, this emergency call line employs 160 million callers across the EU.

* We also agree with Albania, Montenegro, Iceland, Norway, Serbia, Switzerland and Turkey
* Last year, this emergency call line employs 160 million callers across the EU
* In 112 EU28, 112 is the only emergency number
* A total of 48 percent of the EU population knows that 112 will help them. In contrast, 4 out of 10 do not even know where to call for help

Czech 112 dispatchers belong to Europe's top

The 112 nationwide emergency call line is really being used. Last year operators handled almost 159 million calls. In 8 Member States (and also in Iceland), the number is the only link to healthcare professionals, police officers and firefighters. In other countries (including the Czech Republic), they still have their traditional emergency call numbers, but more than half of the callers decided to use 112. In 19 countries, including the Czech Republic, it is possible to contact the dispatchers on this route SMS.

"The callers can of course communicate with operators in the language of the country they are calling from, and they should also speak English, possibly German or French. No one in the callers will assume brilliant knowledge of the language. It's just about calling and with maximum peace of mind to describe the situation, slogan, briefly, focusing only on the essentials. Experienced dispatchers should be as helpful and patient as possible, " says Roman Budsky of the Road Safety Team. Communication with Line 112 is free of charge across the EU. After selecting the number 112, the dispatching center will sound on average within 10 seconds. According to the European Commission, it is at least 22 Member States. "The Czech Republic belongs to the absolute top. Within 100 seconds, the response of 100% callers is reached, with the average time required for the interview to be 4.6 seconds. The absolute top is Ireland, where the phone rises in one second, reaches 99% of the call within five seconds. On the contrary, Cyprus will have to wait up to 16 seconds, and we will not be able to respond in 10 seconds, " says Roman Budsky.

According to the latest figures published by the European Commission, 48% of the European Union population considers 112 as the first choice for emergency assistance calls (possibly including an alternative to using a national number), roughly 13% would call another number. Unfortunately, the rest, basically 4 out of 10, would not even know who to call for emergency help.

How is it with the readiness of motorists to effectively call for help?

A European survey conducted in 14 European countries, including the Czech Republic, revealed that up to 11% of drivers do not know where to call. Another approximately 40% would elect the National Emergency Rescue Service Line and the remaining half of the single European 112 emergency number. As one survey shows, Czech drivers are among the most well-informed, but the correct number 112 would only choose about two-thirds of them. "Perhaps under the influence of American detectives, a total of 27 percent would attempt to call the 911 emergency call line," says Lukas Hutta of the Rescue Circle Association. Unfortunately, however, the remaining approximately 8% of motorists would not know where to call for help.

We communicate with the dispatching center

In an interview with an emergency call center, care must be taken to ensure maximum brevity, accuracy and accuracy. It is always necessary to first imagine and then report what and where happened. An address or at least a description of the location where the assistance should arrive should be provided. It is also necessary to inform the dispatching about the number of injured persons and their condition. "We must always be in receipt of aid. A major mistake would be to postpone or even turn off the phone, "notes Roman Budsky. We must not forget to mention if the injured are not accessed (for example, they are wedged in the vehicle or under it). Together with the rescue, technical assistance can also go to the scene. Without her assistance, the medical staff will not be able to intervene effectively.

And how in the Czech Republic - call 155 or 112?

Basically, we can choose between two phone numbers - 155 (Medical Emergency Services Dispatching) and 112 (Single European Emergency Number). The first number can be considered as the first choice in the Czech Republic in case of accident or other serious health complications. Dispatching staff are experienced medical staff who can advise us on the phone on how to proceed to the arrival of a rescue vehicle. "Such an interview can not only be a valuable help but at times it acts as a reassuring moment. We are not alone in providing the necessary assistance, " says Lukáš Hutta of the Association. On the other hand, 112 is the preferred choice when we need to report mass disasters or incidents with a greater number of people affected. The line is also suitable for foreigners who do not sufficiently control Czech. Line operators can speak in the most widely spoken languages, such as English or German. Both numbers are invoked in the Czech Republic from both fixed and mobile phones, free of charge and free of charge.

Source: tz The Road Safety Team of, edited editorially

Like FiftyFifty article:

All articles 2018, 2017, 2016, 2015, 2014, 2013 on