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What are unsuitable Christmas gifts?

When consumers find under the tree about three sizes larger sweater or other gift that is just not happy, not despair. It is often possible gifts to return or exchange it for something else. You just know how to do it.

Traders in a physical store may not accept the goods back without any reason, a number of them, however, it does offer a possibility to replace the goods, or even go back. "This is a premium service, the seller then himself down conditions, especially for the return or exchange form. Often it is not possible for example to return the money, instead of the customer receives a limited voucher for your next purchase, "said Luke Green, Head of the Legal Advisor magazine dTest. Information on the conditions of replacement or refund should be indicated on the receipt or in the store. Such a commitment, then the trader must comply and the right to exchange or return goods in this case is judicially enforceable.

The exchange is necessary to bring the undamaged product, best unpacked or in the original packaging, clothing should still be the original tags attached. Also important is the proof of payment, with, however, can be a problem. If you do not provide a receipt donor or donee of her rather requested that it offended the exchange can try without it, some dealers take the goods anyway. Frequently it is the case of goods sold by a particular store or chain.

When shopping on the Internet, the situation is different - there is a right of withdrawal guarantees the right law. The deadline is 14 days from receipt of goods, the advantage here is to those who had their gifts delivered almost at the last minute. "It is important to remember that the withdrawal must be in a two-week period trader served, it is not enough just to send," says Luke Green. "Some Internet retailers even extend this deadline, we therefore look to business conditions," says Green. In addition to the purchase price also request a refund shipping costs expended for the trip from the seller to the buyer.

The pattern of withdrawal from the contract concluded via the Internet is available at / Christmas Gifts . Helping consumers with the return of unsuitable Christmas gifts provide expert advisers dtest Hotline on 299 149 009

Source: tz dTest

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