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What to do when a gift breaks

It may happen that one of the Christmas presents does not work or has any defects. How do you solve such a complaint? Did you know that the donor can claim the right to complain? But what if he bought the goods in the sale or in action? And how about donated vouchers or vouchers for goods if you miss the date of their validity?

The claim for a gift does not differ significantly from the claim of another purchased item. The problem is that the vendor may want to prove that the goods come from him and that he is under warranty. This is usually a receipt or help from the person who bought the gift.
Warranty or liability for defects is part of a sales contract between the seller and the buyer, in this case the donor. The right to claim a claim is exclusively a donor unless he submits his right to another person. In practice, nobody usually verifies whether the person who claims and brings all the documents was actually the buyer; it often does not work. Otherwise, this is the case for e-shops that know the identity of their customers, and they may require credentials. Most often, however, their receipt or invoice is sufficient.

Transferring the right to claim the goods to another person, the buyer can simply write the wording ( "I, the donor, I proceed to the right to complain to the gifted ..." ) or may give him power of attorney ( "I, the donor, empowered the giver to settle everything around the specific claim of the case possible fulfillment ... " ). It may happen that the claim is successful, but the money for the unprofitable product comes to the account of the donor from which the goods were paid. Prevent this when writing a complaint log or just crediting from the buyer.

And what if the donor bought a gift in the sale or in action? Disbursed goods are only priced from the unpaid. Sale must never mean worse service to the customer, it does not deprive him of legal rights, such as the possibility of claiming. Solving any problems should be the same as ever. The only exception is the situation where you buy defective, defective or damaged goods in a discount. This has to be discounted, and it is logical that the fault for which the customer received a discount and knew about it from the beginning is not claimable. If you buy a jacket with a bad zipper and you can replace it yourself, you can not come back in the month and return your jacket because you've changed your own repair.
If you have a voucher or a voucher for goods or services, beware of its validity. If you miss the date given on it, the seller may not provide anything at all; the voucher just fails. Although it seems unfair, the Supreme Court has already ruled in favor of vendors in the past and compared the voucher to yogurt. It's up to the customer to eat yogurt or to leave the date of consumption.

Source: tz

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